Our Store Policies

Returns & Exchanges

Customized Items Cannot Be Returned! Please make sure you have had your consult with our customization department prior to your purchase.

All Sales Final

We have a no return policy, due to the pandemic we are not accepting returns at this time. Please review your purchase carefully before checkout. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Contact us at customerservice@lgcustomdesignz.com immediately in order for proper attention to your order.

Exchanges
No Exchanges on purchases at this time, unless the item was damaged in transit or an incorrect item was received. If this happens, please contact us at customerservice@lgcustomdesignz.com

Refund Policy for Damaged Items
We will notify you once we’ve received and inspected your damaged item. After receipt, please remember that it can take 7-10 business days for your bank or credit card company to process and post the refund to you. 

Shipping

Orders that are placed site direct will be processed and delivered within 7 to 14 days. All custom orders may take longer due to production time and size of order.

Thank you for your patience.